Changing Oil and Changing Times – The Independent Auto Repair Service Dilemma
You’ve been in a major accident or your car has experienced some cosmetic/structural damage because of bad weather condition. Either way, you want the dents, dings and scratches fixed as soon as entirely possible. Entrusting your prize vehicle to the first auto body repair shop you come across, however, could prove a regrettable mistake. Sad but true, not all auto body repair technicians have most beneficial interest at heart.
Take for instance firearm control “Sierra Vista Herald” news report declaring, “Auto repair shops to be watched.” Seems Arizona’s new attorney general is putting a sting operation into effect in the region that will “determine if those in the business of car repair are now being honest with their customers.”
What prompted the great need of such undercover tactics? Turns out, some dishonest mechanics and auto repair technicians are telling consumers that their cars require expensive add-on services when they don’t. To make matters worse, they’re dropping the costly bomb on customers after they’ve already lured them alongside a lowball estimate.
In light of situations like these, it’s it is no wonder recognition is being given out by the Better Business Bureau and other watchdog organizations to auto body repair services that have their customers’ best interests in your mind. Recently, EMC Publishers reported that “Local auto repair shop [had been] recognized by BBB for its integrity.”
The auto repair shop was selected by a “panel of judges which include business and community leaders” who investigated business practices and anecdotal customer service stories to choose the winner. Honest and integrity in other areas of business by owned and operated repair service provider secured the win.
One of the approaches the auto repair shop managed to treat its customers so well was by employing a team of long-term trusted staff to “make the right choices.” An auto body provider’s main objective always be getting you back with a road quickly and the actual use of confidence that your vehicle has been restored on the complete satisfaction. ICAR Gold class certification also translates that your auto repair technicians have obtained the highest credentials in the industry to get the task finished right.
Another way in which the auto repair shop walked away with no honor was getting the time to explain to its customers, in plain, non-technical language, what repairs their car needed and what options were available for them. Your auto repair provider should be adamant in its pledge to use only original equipment manufacturer (OEM) parts and certified alternative elements. Watch out for auto body shops that use knock-offs or cheap imitations but cost you just slightly compared to a competitor which usually is committed to the real deal and backs it up with a guaranteed repair.
It’s stressful enough when a vehicle is damaged without adding in the worry that you’re being ripped off by the auto repair purchase. A reputable car body team focuses on taking that stress out of the process with focus detail from quote, to insurance agency document approvals, all the way through to finished product.
Excel Auto Repair & Sales
94 E Falmouth Hwy, East Falmouth, MA 02536
(508) 444-2777
